VERIFYING YOUR IDENTITY WITH MUKURU

Identity Verification

We don’t require any verification for spend under £600, however, in order to prevent fraudulent activities and protect your funds, we do require verification of your card.

Orders under £200

For your first transaction under £200, money transfer will be made immediately. However, shortly after your transaction has been completed we will verify your card by deducting a small amount. We then require you to kindly send us the verification number displayed on your bank statement in order to verify your card.

Orders between £200.01 and £600

Any card used for a first order, irrespective of the amount transferred, or whether you are an existing customer using a new card, will have to go through our card verification process. This means that a small amount (ranging between £0.59 and £1) will be deducted from your credit or debit card). We then require you to kindly send us the verification number displayed on your bank statement in order to verify your card. For any enquiries or comments about this process, please contact us.

Money transfer authorisation

Once your accumulated expenditure has reached a certain level, HMRC UK Laws and Regulations obligate Mukuru (through Remitix) to obtain a copy of your passport (photo page), as well as proof of your address.

These documents are only required once, from which point on you will become an authorised customer. Unfortunately faxed copies of such documents are unacceptable by UK law – so please use the following methods to get your account up to date:

Scan

Scan your proof of ID (photo page of passport or UK driver’s licence or EU ID card) and upload using our document validation service or email the images to passport@mukuru.com

Photo

Take a digital picture of your proof of ID and proof of address and upload using our document validation service or email them to passport@mukuru.com.

Please quote your full name and your customer ID on your chosen correspondence. Once we have received your documents it will then take no more than 24 hours before you are authorised. Any problems with your documents will result in delays but we will try contact you if there are any issues.

WE MUST BE ABLE TO SEE YOUR PICTURE CLEARLY, AS WELL AS ALL OF THE DIGITS ON THE FOOT OF YOUR PASSPORT PAGE.

Want to find out more about why we have these requirements? Read our Authorisation Guide.